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Frequently Asked Questions


  • I registered, but haven’t received a confirmation, what should I do? 

You should receive a confirmation receipt by email immediately after your registration is completed. If you do not see the email in your inbox, then please be sure to check your spam folder in case it got flagged as spam.  

  • How do I log in? 

Please be sure you have registered to attend the conference. Once you have done so, you may log in here.   

  • How can I access the complete presentation and session content? 

While the schedule is public, the Zoom links to the live content are visible only on the conference date and time once you have logged in to the event site. You will easily be able to click on the “Join Virtual Session” button.   

  • I can’t attend a presentation session; will recordings be made available? 

Yes! When the conference concludes, the session recordings will be available in the virtual event space as well as on the QUESCREN YouTube page.  

  • What technical requirements are needed to attend the virtual event? 

Please refer to the Technical Minimum Requirements tab.  

  • What do I do if I can’t see the presentation or hear the speaker? 

Make sure you are logged in to the event site and click on the virtual “Join Virtual Session” button in the appropriate session/date/time.   

  • How can I interact with other event attendees?

You can add your comments in the Discussion section, which you will find below each session’s description. You are also very welcome to join "Agora" - the virtual space for conversations and discussions; here is how.  

Agora uses the online platform Wonder. This networking platform is meant to simulate the live experience of informal networking and connecting with your peers in between sessions. The virtual room is open all day, you may revisit at any point during the day.

Before joining the room...

  • Make sure to turn off all video conferencing tools - Parallel video calls may lead to technical difficulties.
  • For the best virtual experience connect on your desktop or laptop computer, not mobile device.
  • Wonder is not well-supported in Internet Explorer, for an optimal experience we recommend using Chrome

Once inside the room, you can...

  • Check the participant list and find colleagues in the room with similar areas of interest
  • Join or leave conversations by moving your cursor to a different group of people
  • Create large or small groups by finding different areas to network in the room
  • Interact via video or chat – with individuals or groups you join
  • If you wish to have a private conversation, you may lock your circle with the lock icon visible in the upper right corner

STEP-BY-STEP INSTRUCTIONS TO JOIN

  1. Click on the “Join virtual session” green button above
  2. Take a snapshot – Click on the button and give us your best smile!
  3. Answer the icebreaker question
  4. Explore – move your cursor and click to navigate around the room and join discussion circles and chat with others

For any issues, please add your comments or chat to ALL and we will be sure to address anything. You can also read the Wonder Privacy Policy.

  • Further questions? 

You can contact us at quescren.events@concordia.ca