Patricia L. Foster
she/her
Senior Circulation & Reserve Assistant
University of British Columbia
Participates in 1 Session
Sessions in which Patricia L. Foster participates
Tuesday 25 April, 2023
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
3:30 PM
3:30 PM -
4:00 PM |
30 minutes
This session will present the findings of research into the types of questions posed by patrons during the COVID-19 pandemic on AskAway, the post-secondary consortial chat reference service in BC and the Yukon. The fourteen-member research team, representing eight post-secondary institutions in BC and the Yukon used an iterative process and multiple methods of analysis to examine over 70,000 chat transcripts from September 2019 through August 2021. Utilizing the tools R, Python Pandas, Voy...