This session will present the findings of research into the types of questions posed by patrons during the COVID-19 pandemic on AskAway, the post-secondary consortial chat reference service in BC and the Yukon. The fourteen-member research team, representing eight post-secondary institutions in BC and the Yukon used an iterative process and multiple methods of analysis to examine over 70,000 chat transcripts from September 2019 through August 2021. Utilizing the tools R, Python Pandas, Voy...

Welcome and opening remarks from Christine Smith, chair of the Concordia Library Research Forum committee. Recording: https://youtu.be/2YKgLVSJtvQ

Our CARL-funded research project aimed to understand how marginalized graduate students at our institutions adapted to the pandemic situation, particularly in their research activities, with the goal of providing recommendations on policy enhancements to create more inclusive research environments. The focus of our presentation would be on discussing lessons learned from the study, and the resulting policy recommendations. The COVID-19 pandemic brought many challenges to the ed...