Amy Mikel is the Senior Director of Customer Experience at Brooklyn Public Library, responsible for implementing exceptional customer access strategies -- especially pertaining to reference, circulation and collections -- across 62 branch locations. She leads all areas of collection management, executing a vision for acquisition, collections movement, and patron discovery and engagement.
Sessions in which Amy Mikel participates
Friday 24 April, 2026
As attempts to restrict or remove books in libraries continue to proliferate across the United States, Brooklyn Public Library (BPL) has taken steps to bring attention to a crucial component of the freedom to read: how patrons get library cards. In 2023, BPL undertook a national research project to study the practice of cardholder registration in public libraries across the United States. Findings informed a draft policy framework containing recommendations for libraries committed to bar...