Chantal Bellemare is the Lead UX/IA Designer at University Communications Services. She joined Concordia University in 2011 as the Information Architect (IA) on the Web Content Management System (WCMS) project. Prior to that, she was the Information Architect and U.S./Canada Webmaster for a multinational corporation based in Silicon Valley. She holds a B.Sc. in M.I.S., a M.Sc. in Global Marketing and several professional certifications including the UX Master Certification (UXMC) from the Nielsen Norman Group, ITIL Foundation, and software certifications (CSQA, CSTE) from the Quality Assurance Institute.